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Privacy Policy

Last updated: November 22, 2024

Your Privacy is Important to Us!

We only use your information to run your audit. We don’t sell it, we don’t store it longer than necessary, and we don’t train AI models with it.

1. Information We Collect

When you submit a D-Score audit request, we collect:

  • Your name and email address
  • Your business name and website URL
  • Your business location and industry
  • Information about your primary services

2. How We Use Your Information

We use the information you provide to:

  • Conduct your AI discoverability audit
  • Send you your D-Score results via email
  • Communicate with you about your audit or related visibility findings
  • Improve our audit methodology

Data Processing for AI Audits

How We Conduct Your D-Score Audit:

To analyze your AI discoverability, we submit your business information (business name, website URL, location, and service descriptions) to multiple AI platforms including:

  • OpenAI (ChatGPT)
  • Anthropic (Claude)
  • Google (Gemini)
  • Perplexity AI
  • xAI (Grok)
  • DeepSeek

Purpose: We query these AI systems to determine if and how they return information about your business when users search for services in your category and location. This is the core methodology of the AI Discovery Rank (ADR) framework.

Data Retention by AI Platforms: Each AI platform has its own data retention and usage policies. Some platforms may retain query history, while others may use interactions for model improvement. We use business/API accounts where available to minimize data retention, but cannot guarantee how each platform handles the data we submit.

Public Information: The audit process only analyzes publicly available information about your business that already exists online. We do not share any private or sensitive information with AI platforms.

Your Consent: By submitting a D-Score audit request, you explicitly consent to us querying these AI platforms with your business information for the sole purpose of conducting your discoverability audit.

Links to AI Platform Privacy Policies:

We do not fine-tune, train, or retrain any AI models using your information.

AI platforms act as independent data processors with their own retention and usage policies. DiscoverabilityOps does not control how these companies store or use query data once submitted. We minimize data sharing and use business/API tiers where available.

3. Data Storage and Security

Your information is stored securely using industry-standard practices. We use secure servers and encrypted connections to protect your data.

4. Cookies

We use essential cookies to remember your consent preferences and improve site functionality. We do not use third-party tracking cookies without your explicit consent.

5. Your Rights (GDPR)

If you are in the European Union, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request a copy of your data

To exercise these rights, email us at: [email protected]

6. Third-Party Services

We may use third-party services for:

  • Email delivery (if using email service provider)
  • Data storage (n8n, Google Sheets)

These services have their own privacy policies and data handling practices.

7. Data Retention

We retain your information only for the duration of the audit process. Once your audit is completed and delivered, we do not store your personal information unless required for troubleshooting or legal compliance

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this privacy policy, contact us at:
Email: [email protected]

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA). You may request access, correction, or deletion of your information by emailing [email protected].